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Privacy Policy

RenalEase (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website renalease.in, use our services, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

A. Information You Provide

We may collect personal information when you:

  • Fill out a contact/consultation form

  • Register for home dialysis services

  • Submit medical or health-related information voluntarily

  • Contact us via phone, email, or WhatsApp

  • Submit documents or reports

  • Make payments

This may include:

  • Full Name

  • Phone Number

  • Email Address

  • Address

  • Medical condition details (voluntary sharing)

  • Emergency contact

  • Uploaded files

  • Billing information

B. Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on pages

  • Click events (phone click, WhatsApp click)

  • Approximate location (city-level)

Tracking may occur through:

  • Google Analytics 4

  • Google Tag Manager

  • Meta Pixel

Cookies and similar technologies

How We Use Your Information

We use your data to:

  • Provide home dialysis consultations

  • Improve patient care and service coordination

  • Respond to your inquiries

  • Set up at-home assessment visits

  • Improve our website experience

  • Provide customer support

  • Run analytics and measure performance

  • Deliver relevant ads and retargeting

  • Maintain security and compliance

We do not sell your data to third parties.

 Sharing of Information

We may share your information with:

  • Internal RenalEase care team

  • Dialysis technicians assigned to your case

  • Partner hospitals/clinics (with your consent)

  • Authorized service providers (for analytics or hosting)

  • We will never share your medical details with advertisers or external parties without explicit consent.

  • Analytics with anonymised data may be shared with research groups, healthcare organisations, government bodies and technology professionals

Data Retention

We retain your data as long as necessary to:

  • Provide our services

  • Comply with legal requirements

  • Maintain business records

  • Improve service delivery

You may request deletion at any time.

Your Rights

You may request:

  • Access to your stored data

  • Correction of inaccurate information

  • Deletion of your data

  • Data portability

  • Withdrawal of consent

Contact: care@renalease.in

Data Protection & Security

We take appropriate security measures, including:

  • Encrypted data transfer

  • Secure servers

  • Access control

  • Regular audits

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies for:

  • Analytics

  • Performance measurement

  • Re-marketing

  • Website functionality

You can disable cookies in your browser settings.

External Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy periodically.
Latest version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 care@renalease.in
 

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